Information We Collect
We may collect the following types of information when the Deli Dish app is used by the three target parties (restaurants, delivery services, and customers):
Welcome to Deli Dish! Deli Dish is a restaurant and delivery service app developed, produced, and owned by World of Code. Deli Dish acts as a link between restaurants, delivery services, and customers, and we will outline the privacy policy for all three parties below. Privacy is important to us, and we are committed to protecting the personal information of all involved parties. This privacy policy explains how we collect, use, share, and protect data when the Deli Dish app is used. By using the app, you agree to the terms of Deli Dish's Privacy Policy. If you do not agree to these terms, please do not use the app.
| # | Title | Direct |
|---|---|---|
| 1 | Privacy Policy | Here |
| 2 | Information We Collect | Here |
| 3 | How We Use Information | Here |
| 4 | Sharing Information | Here |
| 5 | Data Security | Here |
| 6 | Rights and Choices | Here |
| 7 | Third-Party Links | Here |
| 8 | Children's Privacy | Here |
| 9 | Changes to the Privacy Policy | Here |
| 10 | Content Guidelines and Enforcement | Here |
| 11 | Terms Of Service | Here |
| 12 | Introduction | Here |
| 13 | Acceptance of Terms | Here |
| 14 | Description of Service | Here |
| 15 | Registration and Account | Here |
| 16 | Orders and Delivery | Here |
| 17 | Payments and Prices | Here |
| 18 | Order Cancellation | Here |
| 19 | Users Rights and Duties | Here |
| 20 | Responsibility | Here |
| 21 | Modifications to Terms | Here |
| 22 | Modifications to the App | Here |
| 23 | Intellectual Property | Here |
| 24 | Privacy and Data Protection | Here |
| 25 | Reporting Issues | Here |
| 26 | Governing Law | Here |
| 27 | Rating Policy | Here |
| 28 | Termination of Service | Here |
| 29 | Using the App | Here |
| 30 | Actions Taken for Non-Compliance with the Terms of Use | Here |
| 31 | Contact Us | Here |
We may collect the following types of information when the Deli Dish app is used by the three target parties (restaurants, delivery services, and customers):
The Deli Dish app collects account data such as name, email, and address to facilitate app usage and streamline future orders and deliveries.
The Deli Dish app collects essential restaurant details, such as name, phone number, working hours, number of tables, prices, address, and basic services (dining area, parking, delivery, reservation, cashback) to display to customers easily and accurately and to facilitate the delivery interaction.
The Deli Dish app collects important information such as name, phone number, vehicle type, regions, and prices. This information is displayed to restaurants to ease collaboration and allows customers to choose you for their delivery needs.
Usage Data is collected automatically when using the service. This may include: 1- App Interactions: How often the app is opened. 2- Order History: Frequency of orders. 3- Location Data: Delivery addresses saved or used. 4- Preferences: Saved favorite restaurants or cuisines.
While using our application, and in order to provide certain features, we may collect the following information (with your prior permission): 1- Information regarding your location. 2- Pictures and other information from your device's camera and photo library. 3- Location Data: Delivery addresses saved or used.
Deli Dish uses the collected information for the following purposes:
Deli Dish uses customer information to ease the use of the app and to process and deliver your food orders.
Deli Dish uses restaurant information to display it to customers, facilitate interactions, and show delivery information to ease cooperation between the restaurant and delivery services.
Deli Dish uses delivery information to display it to restaurants and facilitate collaboration. Additionally, it shows information to the customer when interacting with delivery services to improve communication.
Deli Dish respects user privacy and will not sell personal information to any third party. However, user data may be shared in the following cases:
1- Deli Dish shares user information with restaurants and delivery services to fulfill the user's order. 2- Deli Dish shares user posts with all users, but the user has the freedom to restrict interactions through post settings. 3- Deli Dish may share user information in legal situations (if required by law or to protect Deli Dish's rights). 4- Deli Dish may share user information in the event of a merger, acquisition, or sale of Deli Dish (personal data may be transferred as part of the transaction).
1- Deli Dish shares restaurant information with customers to facilitate ordering and reservations. 2- Deli Dish shares restaurant information with delivery services if there is a collaboration. 3- Deli Dish shares posts and stories of the restaurant with all users, but the restaurant has the freedom to restrict interactions via post settings. 4- Deli Dish may share restaurant information in legal situations (if required by law or to protect Deli Dish’s rights). 5- Deli Dish may share restaurant information in the event of a merger, acquisition, or sale of Deli Dish (personal data may be transferred as part of the transaction).
1- Deli Dish shares delivery information with the restaurant you are working with and with the customer who interacts with you. 2- Deli Dish may share delivery information in legal situations (if required by law or to protect Deli Dish’s rights). 3- Deli Dish may share delivery information in the event of a merger, acquisition, or sale of Deli Dish (personal data may be transferred as part of the transaction).
Deli Dish implements a range of security measures to ensure data safety, including encryption, secure servers, and access control practices. However, no method of transmission over the internet or data storage is 100% secure, and we cannot guarantee complete security for your information.
The parties using the Deli Dish app have the following rights regarding their personal data:
After logging into your account, you can access, review, and update your personal information through account settings. You can also delete your account and personal information via the account settings. Please note that deleting your account may result in the loss of certain services (such as ordering from restaurants, interacting with posts, etc.) and the permanent deletion of all user data, which cannot be recovered.
After logging into your account, you can access, review, and update restaurant information through the control panel. You can also delete restaurant information immediately and permanently. The restaurant can cancel its subscription by contacting customer support. Please note that cancelling the subscription will result in the loss of all restaurant features and revert to a customer account.
After logging into your account, you can access, review, and update your information through the control panel. You can modify delivery information through delivery settings. The delivery service can cancel its subscription by contacting customer support. Please note that cancelling the subscription will result in the loss of all delivery service features and revert to a customer account. Delivery data will never be deleted.
The Deli Dish app does not contain links to third-party websites or services and prohibits third parties (users, restaurants, and delivery services) from sharing with any external party. Violations may result in the account being banned. But the only entity that Deli Dish interacts with is Google, in order to create a user account through it, and this is optional for the customer.
The Deli Dish app is not intended for users under the age of 12. We do not intentionally collect personal information from children. If the app management discovers the collection of such data, appropriate actions will be taken to delete it. If you believe we have unintentionally collected information from a child, please contact us, and we will take appropriate steps to delete this information.
We may update this privacy policy from time to time. Any changes will be published in the app, and the updated privacy policy will include a new effective date. We encourage you to review this policy periodically to stay informed on how we protect your data.
Users are strictly prohibited from uploading, sharing, or promoting sexually explicit, obscene, or pornographic material on our platform.
Content that incites hatred or violence against individuals or groups based on race, ethnicity, religion, gender, or other protected characteristics is strictly forbidden.
Any content that depicts, glorifies, or encourages violence, self-harm, or harm to others is not allowed on our platform.
Users must not use the platform to promote, facilitate, or engage in any form of illegal activity.
Users are prohibited from violating the application’s policies, including sharing content unrelated to restaurants or providing false information such as addresses, prices, and other details.
Welcome to the Deli Dish app, a service application developed, produced, and owned by World of Code. Deli Dish connects restaurants, delivery services, and customers, acting as a link between the three parties, providing the necessary data to build trust and credibility. In this document, we will explain the terms of use for the app for each party (restaurant, delivery, and customer). Please read these terms carefully before using the app. By using the app, you agree to comply with the terms and conditions outlined below. If you do not agree with these terms, please do not use the app.
By using the Deli Dish app, you agree to comply with these terms and all terms and conditions presented here. If you are using the app on behalf of an organization or company, you confirm that you have the authority to bind that entity to these terms. We may update these terms from time to time, so we encourage you to periodically review them to stay informed about how your data is protected.
The Deli Dish app provides the tools necessary for its users (restaurants, delivery services, and customers) to facilitate their use and benefit from it fully. The services provided include the following:
1- Create a dedicated page for the restaurant containing its information and menu. 2- Comprehensive management of restaurant operations such as order tracking, reservations, staff management, accounting, and inventory. 3- Providing full financial records for the restaurant. 4- Offering promotional tools such as posts and stories. 5- Managing promotions, coupons, and cashback offers. 6- Access to customers and suitable delivery services. 7- Analytical tools to help manage and improve restaurant performance. 8- Providing customer data such as the number of orders and accepted or rejected bookings, which helps the restaurant decide whether to accept or reject an order.
1- Efficiently manage delivery orders by accepting or rejecting them. 2- Facilitate collaboration with restaurants by providing quick access. 3- Enable customers to choose you for delivering their orders. 4- Provide customer data on order numbers and accepted or rejected bookings to help decide whether to accept a delivery or not.
1- Browse and explore available restaurants near you. 2- Order food from your favourite restaurants and choose a suitable delivery service. 3- Interact with restaurant posts and other customers. 4- Share your own posts related to restaurants. 5- Make reservations in restaurants. 6- Track your order status from preparation to delivery. 7- Evaluate orders and deliveries and leave comments on your experience. 8- Access various offers, coupons, and cashback cards. 9- View other customer ratings of restaurants and deliveries.
When creating an account on the app, you are responsible for the following:
To create an account, you can follow these steps:
To create an account, simply enter your username, email address, and password, or you can sign up through your Google account.
You must first have an account on the app, then contact customer support either through the app (from Account Info > Contact Support) or via email to request a delivery account.
You must first have an account on the app, then contact customer support either through the app (from Account Info > Contact Support) or via email to request a restaurant account.
Deli Dish offers a simple user interface for modifying or deleting your account. Here's how you can do it for each account type:
Go to: Account Info > Account Settings. From here, you can choose to modify your data or delete your account. If you delete your account, please note that all your personal data and account-related information will be permanently deleted and cannot be restored. This includes: 1- Personal information (such as name, email, phone number). 2- All content you have added or shared on the app. 3- All addresses you have saved. 4- All cashback and coupons linked to your account. 5- Any other data related to your account.
Go to: Account Info > Dashboard. From here, you can choose to modify your data. If you want to delete your delivery account or unsubscribe, you must contact customer support either through the app (from Account Info > Contact Support) or via email. Please note that delivery account data will never be deleted.
Go to: Account Info > Dashboard > Manage Restaurants. From here, you can choose to modify data or delete restaurants. To unsubscribe, you must contact customer support either through the app (from Account Info > Contact Support) or via email. After unsubscribing, your data will be retained for 30 days before being permanently deleted.
In Deli Dish, we aim to provide a secure and smooth experience for all users. However, you may face difficulty accessing your account due to forgotten passwords or account breaches. This policy explains the steps you can take to recover your account:
If you've forgotten your account password, you can reset it by following these steps: 1- Go to the login page and click on "Forgot Password". 2- Enter the email associated with your account. 3- You will receive an email with a verification code. 4- Enter the verification code on the popup verification page. 5- Reset your password to a new one.
If you suspect that your account has been hacked, immediately change your password through Account Info > Account Settings > Password. If you need assistance, you can contact our technical support team for further instructions.
In the Deli Dish app, orders and deliveries are managed in an organized way to ensure a smooth experience for the main parties: the customer, the restaurant, and the delivery service.
1- Customer: Places the order and pays for it. 2- Restaurant: Prepares the order and hands it over to the delivery person. 3- Delivery: Delivers the order to the customer.
1- Browse Restaurants and Dishes: The customer starts by browsing available restaurants on the app and choosing the one from which to order food, or they can browse all available dishes and select what suits them. 2- Choose Order: The customer selects their preferred dishes from the menu, then specifies size, type, extras, and quantity. 3- Choose Delivery Method: After adding items to the cart, the customer chooses the delivery method, such as delivery to the specified address, pick-up from the restaurant, or dine-in at the restaurant. 4- Complete Order: After choosing the delivery method, the customer can use any available coupons or cashback cards to complete the order. 5- Wait for Acceptance Notification: The customer waits for a notification about the acceptance of the order. 6- Receive Order: The customer receives the order if it is being delivered or picks it up from the restaurant if they opted for pick-up.
1- Receive Order: When the customer completes the order, the restaurant receives a notification with the details of the new order, including the requested dishes and customer data. 2- Confirm Order: The restaurant confirms or rejects the order based on item availability and customer reliability (order completion history). 3- Prepare Order: The restaurant starts preparing the food according to the order details. 4- Delivery or Pick-up: After preparing the food, the restaurant delivers it to the delivery service if delivery was selected. If the customer opted for pick-up, the restaurant prepares the food and hands it to the customer at the scheduled time, or if the customer chose to dine in, the order is placed on the customer’s table.
1- Receive Order: When the restaurant confirms the order, the delivery service receives a notification of the new order with details and customer data. 2- Confirm Order: The delivery service confirms or rejects the order based on customer reliability (order history). 3- Pick up Order from Restaurant: After the food is prepared, the delivery person picks it up from the restaurant. 4- Deliver Order: The delivery person delivers the order to the customer, ensuring timely service and confirming delivery through the app.
1- Customer: Can track the order status through the app, from when the restaurant receives the order to when the delivery arrives. 2- Restaurant: Can manage the order and update its status (e.g., "Preparing," "Ready for Delivery"). 3- Delivery Person: Updates the status (e.g., "Accepted," "Delivered").
1- Cancelling Orders: The customer or restaurant can cancel the order while it's still in the preparation stage. 2- Rating: After receiving the order, the customer can rate the restaurant and the delivery person based on their experience. 3- Payment: Payment is made either by cash on delivery or through bank transfer. 4- If the delivery service rejects an order, the customer can easily choose another delivery service.
This policy outlines the terms and conditions related to payments and prices. Please read this carefully before using the app.
1- Food Prices: The prices of food are set by the participating restaurants and may vary based on the restaurant and location. 2- Subscription Prices: These are special prices for restaurant and delivery subscriptions, set by the app management. For restaurant subscriptions, there are various price options available, accessible via: Account Info > Dashboard > Payment Methods. The delivery subscription is completely free. 3- Delivery Prices: The delivery prices are set by the restaurant and the delivery service itself and may vary by region.
1- Cash Payment: This method allows customers to pay the restaurant, whether the order is for delivery, pick-up, or dine-in. 2- Bank Transfer Payment: This method is used by the restaurant to pay the application for subscription.
1- We are not responsible for any pricing errors that occur due to technical errors or mistakes from the restaurant. 2- You are responsible for ensuring the accuracy of your payment information.
If the restaurant decides to cancel the subscription, it is not entitled to request a refund for the subscription.
The order cancellation policy aims to clarify the procedures and responsibilities related to order cancellations by the customer, restaurant, or delivery service. Please read this policy carefully to understand your rights and responsibilities. Order Cancellations by:
1- Before the order is confirmed:
2- After the order is confirmed:
3- After delivery has started:
The restaurant can cancel the order as long as it is still in the preparation stage. The restaurant may cancel the order in cases such as: 1- Cash Payment: This method allows customers to pay the restaurant, whether the order is for delivery, pick-up, or dine-in. 2- Bank Transfer Payment: This method is used by the restaurant to pay the application for subscription. 3- In this case, the customer and the delivery service will be informed immediately.
The delivery service cannot cancel the order
This policy aims to clarify the responsibilities and rights of the customer, restaurant, and delivery service when using the app. Please read this policy carefully to ensure a smooth and fair experience for everyone.
1- Customer Rights:
2- Customer Responsibilities:
1- Restaurant Rights:
2- Restaurant Responsibilities:
1- Delivery Service Rights:
2- Delivery Service Responsibilities:
Deli Dish is committed to providing a comfortable and safe environment for all users and aims to continuously improve the experience for all parties involved in the system.
We reserve the right to modify these terms at any time. We encourage you to review this policy periodically to stay informed of any changes.
Deli Dish has the right to modify or update the app or the services offered at any time without prior notice.
If you encounter any technical issues or misuse, please contact the support team via email or the help center in the app
These terms and conditions are governed by the laws of Palestine. Any disputes arising from the use of the app will be subject to the jurisdiction of the Ramallah courts..
The rating policy in the Deli Dish app aims to ensure transparency and credibility in the services provided by restaurants and delivery, as well as to give customers the opportunity to provide feedback and rate their experience. This policy helps improve service and enhances communication between all parties: customers, restaurants, and delivery services. It clarifies how ratings are made, the rights and duties of each party, and the actions taken in the case of unfair or abusive reviews.
1- Customer Rights:
2- Customer Duties:
1- Restaurant Rights:
2- Restaurant Duties:
1- Delivery Service Rights:
2- Delivery Service Duties:
Customers can rate the restaurants and delivery service after completing the order and delivery. The rating is done on a scale of 1 to 5 stars, and customers can also write a brief or detailed review about their experience.
1- Positive Reviews:
2- Average Reviews:
2- Negative Reviews:
- Ratings should be:
If a report is made about unfair ratings with low credibility, it will be investigated, and if proven to be unfair and repetitive, the customer will be warned. If the behaviour continues, their account will be restricted, and if repeated, the account will be permanently banned.
This policy defines the rules and conditions for terminating the service within the restaurant and delivery management app by all parties (customer, restaurant, delivery service, and app management). The aim of this policy is to ensure an organized and safe user experience for all parties and clarify the mechanisms for service termination.
1- Terminating the Account:
2- Account Suspension:
The customer's account may be suspended in case of violating the terms of use, such as:
3- Effect of Service Termination on the Customer:
1- Terminating the Account:
2- Account Suspension:
The restaurant's account may be suspended in case of violating the terms of use, such as:
3- Effect of Service Termination on the Restaurant:
1- Terminating the Account:
2- Account Suspension:
The delivery service’s account may be suspended in case of violating the terms of use, such as:
2- Effect of Service Termination on Delivery:
1- Notifications:
2- Refunds:
3- Policy Changes:
The app aims to facilitate the process of ordering, managing, and delivering food, as well as providing an interactive experience between customers and restaurants.
1- Users must create an account or subscription using accurate and correct information. 2- Sharing accounts or using them by more than one person is prohibited.
1- The customer is responsible for ensuring the accuracy of the information provided when placing an order. 2- The restaurant has the right to refuse orders based on the customer's statistics, which display their order, booking, fulfillment, cancellation, and ignore rates. 3- Delivery services have the right to refuse delivery based on the customer's statistics, such as the number of delivery requests, fulfilled requests, cancellations, and non-receipt.. 4- Both the customer and the restaurant have the right to cancel an order while it's being prepared. However, this will impact statistics, as the number of canceled orders will affect credibility in the future and may impact the customer's account upgrade. 5- If the terms are not adhered to and repeated violations occur, the user may receive a warning, and if repeated, their account will be restricted. If it happens again, their account will be banned.
1- The customer has the right to rate the order, delivery, and products after their experience. 2- Ratings and reviews must be objective and truthful.
1- Customers have the right to post content (images, comments, videos) as long as it is not offensive or violating laws or intellectual property rights. 2- Restaurants have the right to post content (stories, images, videos) as long as it is not offensive or violating laws or intellectual property rights and belongs to the restaurant. 3- Users have the right to delete any comments on their content. 4- Users can report any comments that violate the terms of use or contradict the app's laws.
1- Customer:
2- Restaurant:
1- Customer:
2- Restaurant:
2- Delivery:
3- Employee Management:
4- Financial Records:
The app management is committed to maintaining a safe and effective environment for all users, including customers, restaurants, and delivery staff. In case of non-compliance with the terms of use, corrective actions will be taken based on the type of violation, ensuring service continuity and preventing negative impacts on other users. These actions include:
1- When a report is received from any user regarding a violation of the terms of use, the app management team will investigate the violation. 2- In case of violations related to inappropriate content (e.g., offensive comments or content unrelated to restaurants), evidence and available information will be reviewed before taking any decision.
1- An initial warning will be sent to the violating user, explaining the violation and clarifying the laws or terms violated.
1- If violations persist or if a medium-severity violation occurs, the account will be temporarily suspended for a specified period. 2- The user will be notified of the suspension period and its reasons, with an opportunity to appeal or provide clarification.
1- If violations persist after account suspension. 2- In case of serious violations (e.g., fraud, privacy violation, intellectual property infringement), the account will be permanently terminated without prior notice. 3- The user will be notified of the account termination and the reasons behind it.
These procedures are applied fairly and transparently, considering the individual circumstances of each case. The app aims to provide a safe and enjoyable environment for all users, while protecting their rights and responsibilities.
If you have any questions or inquiries regarding this privacy policy or our data collection practices, please contact World of Code at:
Or you can contact customer support through the app